Monzo Statistics By Users And Trend (2026)

Introduction

Monzo Statistics: Monzo is a modern UK bank that lives on your phone, and is best known for its bright coral card and a simple, smart app. You get instant spending alerts, clear budgets, and handy tools to track where your money goes. No confusing jargon, just quick, easy banking. Monzo also offers overdrafts, savings, loans, and business accounts so that you can do more in one place.

In this article, we’ll look at how Monzo grew fast, what makes it different from traditional banks, and why so many people choose it for everyday money management.

Editor’s Choice

1. Monzo is a UK neobank with USD 418 million in revenue in 2025, USD 610 million in funding in 2024, and 48% YoY growth rate.
2. Monzo reported financial results for the year ended March 31, 2025, and it said it now has more than 12 million customers.
3. Monzo said its paid plans (Perks, Extra, and Max) had almost 900,000 paying personal customers, and that subscription income rose 50% to USD 101.3 million.
4. In 2026, Monzo is projected to have 6.2 million UK account holders with 7.3% growth, rising to 6.6 million in 2027 with 6.9% growth.
5. In the last 6 months, Monzo launched Under 16s Savings Accounts paying 3% (variable) interest.
6. Monzo said it successfully launched an Under 16s product and that it generated a waitlist of 180,000 people in its first week.
7. Monzo customers spent about USD 282.5 million on resale apps such as Vinted and Depop in 2025, up 13% from 2024, and the average spend per customer on secondhand items rose to about USD 200.5 (up 11%).
8. Monzo has four plans: Free, Extra at USD 3 per month, Perks at USD 7 per month, and Max at USD 17 per month, with more benefits as you pay more.
9. Monzo scores 4.6 stars on Trustpilot from 54,000+ reviews, and 79% of customers rate it excellent.
10. In December 2025, Monzo announced an agreement to acquire online mortgage broker Habito (around 100 employees at the time), subject to regulatory approval, and expected to complete in spring 2026, to embed mortgage advice and broking directly into the Monzo app.

About Monzo

Key Takeaways

• Monzo reported financial results for the year ended March 31, 2025, and it said it now has more than 12 million customers.
• Monzo said it added 2.4 million new customers during the year, and it said 67% of that growth came from word-of-mouth referrals.
• Monzo said its adjusted profit before tax rose to USD 153.4 million, up from USD 18.7 million in the prior year, indicating a significant step-up in profitability.
• Monzo said revenue grew across lending, card transactions, and subscriptions, showing that growth was not driven by only one line of business.
• Monzo said customer deposits grew 48% to USD 22.4 billion, which suggests stronger customer trust and a larger funding base.
• Monzo said its weekly active users increased by 28%, signalling higher engagement and more frequent app usage.
• Monzo said average revenue per user increased by 16% for business customers and 15% for personal customers, suggesting deeper customer relationships and better monetisation.
• Monzo said it successfully launched an Under 16s product and that it generated a waitlist of 180,000 people in its first week.
• Monzo said it launched Monzo Pension, expanding into longer-term financial products beyond day-to-day banking.
• Monzo said its paid plans (Perks, Extra, and Max) had almost 900,000 paying personal customers, and that subscription income rose 50% to USD 101.3 million.
• Monzo said business customers grew 49% to 625,000, and it said Monzo Business contributed 12% of total revenue, supported by the launch of Monzo Team for larger small businesses.
• Monzo said its 1p Saving Challenge attracted more than 1 million customers who collectively saved about USD 40.4 million, and it said it paid more than USD 336.7 million in interest during the year, with 2.3 million users on its Instant Access Savings product.

Monzo Financial Highlights (Year-end 31 Mar 2025)

Monzo UK Account Holders And Growth Statistics

(Source: eMarketer.com)

• In 2026, Monzo is projected to have 6.2 million UK account holders with 7.3% growth, rising to 6.6 million in 2027 with 6.9% growth.
• By 2028, account holders are forecast to reach 7.1 million with 6.6% growth.

Monzo Product Updates

• In April 2024, Monzo ended its older paid plans and introduced three new subscription options: Monzo Extra, Monzo Perks, and Monzo Max.
• Monzo positioned Monzo Perks and Monzo Max as replacements for the old Plus and Premium plans, allowing customers to either move to a new plan or keep their existing subscription.
• In July 2024, Monzo announced Monzo Pensions, designed to help customers bring together multiple pensions (workplace and personal) in the Monzo app.
• Monzo said customers will also be able to open a Self-Invested Personal Pension through Monzo, and the feature will be available to all Monzo customers.
• In 2025, Monzo launched content insurance, describing it as the first such product from a UK digital bank.
• Monzo cited research indicating that 50% of UK renters do not have contents insurance. In contrast, the average value of renters’ belongings is GBP 12,140 (approximately USD 15,800 using an illustrative GBP/USD rate of 1.30).
• The contents insurance offering includes cover for damage and theft, both inside and outside the home.
• The application process is designed to be quick and is described as a simple 5-question journey.
• The policy allows changes or cancellations without extra fees.
• Customers can add optional protection for high-value items if needed.
• In the last 6 months, Monzo launched Under 16s Savings Accounts paying 3% (variable) interest.
• It also launched Home Insurance with flexible terms and cancellation, and no extra fees.
• It added 11 curated ETFs and “Undo Payments,” which allows transfers to be cancelled within 10-60 seconds.

Monzo User Statistics

• Monzo had more than 12 million customers by the end of 2025, after adding 2.4 million new customers in the year.
• Weekly active customers rose 28%, moving from 5.4 to 6.9 million.
• In late 2025, paid subscribers exceeded 1 million, and subscription income increased by 50%.
• Customer count increased 25% to 12.2 million for the year ending March 31, 2025.
• Monzo reached 14 million customers by Nov 2025 (about 2 million added in approximately 6 months).
• Business customers were around 800k, and about 70% of customers were active monthly (late 2025).
• Monzo’s website message in 2026 says it has more than 14 million customers.

Monzo 2025 Spending Trends

• According to cfotech.co.uk, Monzo customers spent about USD 25.6 million on AI platforms (including OpenAI) in 2025, up from about USD 10.8 million in 2024, and spending per person on AI rose 85% year over year.
• Monzo customers spent about USD 282.5 million on resale apps such as Vinted and Depop in 2025, up 13% from 2024, and the average spend per customer on secondhand items rose to about USD 200.5 (up 11%).
• Monzo launched its latest in-app “Year in Monzo” summary themed “The Legend of You,” which shows customers personalised breakdowns of spending patterns and “money habits” across the year.
• Monzo customers spent about USD 458.8k at Wembley during Oasis’s seven-show run, which was lower than Taylor Swift’s 2024 Wembley shows, where spending reached about USD 1.19 million across eight shows.
• SKIMS spending totalled about USD 2.48 million in 2025, and May spending jumped 99% from April after the launch of the Ultimate Pierced Nipple Bra.
• The share of Monzo customers shopping at Pop Mart (associated with Labubu figurines) increased 52% compared with 2024.
• Beauty brands showed a wide gap in consumer pull. Rhode generated about USD 990.2k of Monzo customer spending, while Kylie Cosmetics generated about USD 74.0k.
• Marks & Spencer received an 8% week-on-week lift in spending during the launch week of its viral strawberries-and-cream sandwich.
• In 2025, Monzo customers spent about USD 7.27 million on coffee in Manchester, USD 6.59 million in Edinburgh, USD 5.79 million in Birmingham, and USD 94.18 million in London.
• Monzo customers spent about USD 705 million on Transport for London in 2025, and Halloween was one of the biggest single days, with about USD 3.77 million spent on TfL.

Monzo Safety and Security

• Monzo is regulated under the UK “twin peaks” system: the Prudential Regulation Authority focuses on bank safety, and the Financial Conduct Authority focuses on customer protection and market conduct.
• UK CRR capital rules say a bank must hold at least 8% capital against risk-weighted assets, including at least 4.5% in CET1 (the strongest form of capital). Monzo measures risk mainly using the Standardised Approach, and its required capital is also reviewed through SREP (the regulator’s supervisory review).
• In July 2025, the FCA fined Monzo about USD 28.46 million (reduced from USD 40.61 million) for weak financial crime controls from October 2018 to June 2022.
• A VREQ (a formal FCA requirement) from August 2020 restricted the onboarding of higher-risk customers, but 33,039 accounts were still opened in breach of it.
• FSCS protects deposits up to about USD 114,682 per depositor (approx.). The app also uses biometrics, PINs, instant card freezes, fraud checks, and follows GDPR and SOC 2 Type II, with encryption and access controls.

Monzo Fees Analysis

• Scotonomics. Scot reported that Monzo uses the Mastercard exchange rate and adds no markup.
• Exchange rates update daily at 8:00 PM UK time, after the 2:05 PM Central US rate refresh.
• Many banks add an extra 2.5%-3% to foreign exchange (FX) rates.
• Monzo plans: Free, Extra USD 3/month, Perks USD 7/month, Max USD 17/month (higher tiers add more benefits).
• Paying abroad by card has no Monzo fee; you pay the Mastercard rate.
• ATM cash abroad is free up to USD 200/month (standard) or USD 600/month (premium) outside the EEA; then a 3% fee applies.
• Main conversion cost: 1% fee to receive foreign-currency payments, capped at USD 1,000 per transfer.
• Wise is often cheaper than SWIFT, but prices vary.

Customer Experience and Support

• Monzo has a 4.6-star rating on Trustpilot from 54,000+ reviews.
• 79% of customers rate Monzo as excellent. Many people like the simple app, budgeting tools, and clear fees.
• Monzo says its Net Promoter Score is 70, which suggests many customers would recommend it.
• Help is mostly through in-app chat: 24/7 for urgent problems and 7 AM-8 PM for non-urgent questions. There are also emergency phone lines for card security. Premium users usually get faster support.
• Some users complain about slow replies, inconsistent answers from agents, and not being able to see older chat messages.
• Hard problems can take weeks to fix, but fraud and security issues are usually solved faster.
• Monzo shows strong engagement, with about 70% of customers active each month.
• More than 1 million personal customers subscribe to paid plans, using better budgeting tools, higher savings rates, and partner perks like weekly Greggs treats and monthly Vue cinema tickets.
• Monzo now covers more life stages, from an Under 16s account to a Monzo Pension later in life.

Recent Developments

• According to Wikipedia, for the year ended March 2024, Monzo reported an annual profit of USD 19.6 million (GBP 15.4 million), compared with a USD 148.0 million loss (GBP 116.3 million) in the prior year, indicating a clear turnaround in profitability.
• Revenue increased to about USD 654.7 million (GBP 514.4 million), rising by more than 100% year over year.
• Provisions for loan losses increased to about USD 259.6 million (GBP 204 million), up by around 100% (nearly doubling).
• The company stated it plans to open an office in Ireland as a practical step toward expanding into Europe.
• On 30 October 2025, Monzo announced that CEO T. S. Anil will step down after nearly 5 years in the role, which investors typically treat as a near-term governance and continuity variable.
• In December 2025, Monzo announced an agreement to acquire online mortgage broker Habito (around 100 employees at the time), subject to regulatory approval, and expected to complete in spring 2026, to embed mortgage advice and broking directly into the Monzo app.
• Monzo also stated it received a full banking licence from the Central Bank of Ireland and the European Central Bank, enabling it to expand in Ireland with both personal and business accounts.

Conclusion

In the end, Monzo proves that a mobile bank can be simple, clear, and customer-focused. Now it must do one key thing: grow without losing trust. To succeed, Monzo needs to keep improving its app, follow rules, stay ahead of rivals, and make steady profits. If it does, it can become a long-term, mainstream bank. If it doesn’t, its growth may slow in a tough fintech market.

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